Privacy Statement | Balibago Waterworks

Balibago Waterworks Data Privacy Statement

At BWSI, we are committed to protecting the privacy and security of our customers' personal information. This Data Privacy Statement outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Includes your name, address, email address, phone number, and account details when you sign up for services, make payments, or contact us.
Billing and Payment Information: Includes bank account or credit card details for processing payments.
Usage Data: Includes water consumption data, service usage trends, and account activity to improve service delivery.
Technical Data: Includes your IP address, browser type, and operating system for website functionality and analytics.

2. How We Use Your Information

We use your information to:

Provide and manage water utility services.
Process billing and payments.
Respond to customer inquiries and service requests.
Improve our website, services, and customer experience.
Comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

Service Providers: Trusted third-party providers who assist in billing, payment processing, or system maintenance.
Regulatory Authorities: To comply with applicable laws or in response to lawful requests.
Emergency Situations: When required to protect public safety, health, or welfare.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to improve functionality, analyze usage, and enhance your experience. You can manage cookie preferences through your browser settings.

6. Your Rights

As subject of the data we collect and process, it is important to us that you are aware of your rights provided under the Data Privacy Act of 2012 and provide a convenient way for you to exercise these rights:

Be informed. You have the right to be notified and furnished with information before your personal data enters our processing system.
Object. You have the right to object to our processing of your personal data and/or withdraw your consent in case of changes in the information previously provided. Your personal data shall no longer be processed with the exceptions enumerated under the law.
Access. You have the right to access or demand access to view of practically everything that will happen to your personal data, which includes but are not limited to the description of the personal data, purpose, collection process, use, distribution, disclosure, storage, disposal, and destruction.
Rectify. You have the right to dispute, under reasonable circumstances, the inaccuracies or errors in your personal data and have it corrected immediately and accordingly.
Erase or block. You have the right to suspend or withdraw, order the blocking, removal or destruction of your personal data from our filing system upon discovery and substantial proof of the conditions enumerated under the law.
Be indemnified. You have the right to receive compensation for any damages you have sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of your personal data.
Data Portability. You have the right to obtain a copy of electronically processed personal data in an electronic or structured format commonly used. This right highlights the concept of you, being the subject to which these data pertain to, have control over your personal data.Access the personal information we hold about you.

7. Changes to This Statement

We may update this privacy statement from time to time to reflect changes in legal requirements or our practices. Please review this page periodically for updates.

8. Contact Us

If you have questions or concerns about this Data Privacy Statement or how we handle your information, please get in touch with us at dpo@bwsi.com.ph.